PILOT | JOB RENOVATOR

BRIEFING | CONTEXT

Test the Job Renovator product with potential users

PILOT is a startup that helps motivated professionals improve their career. The objective was to test the full scope of PILOT’s new product, the Job Renovator, from purchase, sign up and re-assessment. 

CONTEXT | OBJECTIVE

RECOMMENDATIONS AND IMPROVED FEATURES

PILOT wanted to review and recommend how to improve the Job Renovator product with any possible additional features that users might be able to add based on research and testing. These recommendations could include both add-on purchase items or embedded features to core product.

OBJECTIVE | SOLUTION

JOB RENOVATOR VERSION 2.0 AND VERSION 3.0

PILOT wanted to review and recommend how to improve the Job Renovator product with any possible additional features that users might be able to add based on research and testing. These recommendations could include both add-on purchase items or embedded features to core product.

Storyboard for PILOT | Job Renovator product.

PROJECT APPROACH

We approached the product from a research standpoint to gain understanding of the company and the industry. A heuristic evaluation of the product was also conducted.

USABILITY TESTING

The purpose of the test was to assess the usability of the product, the information flow and the information architecture.

FIRST STEPS

Usability testing with a group of potential users, remotely and on-site.
Users were asked to complete a series of routine tasks.
The sessions were recorded and analyzed posteriorly.

USER TESTING SESSIONS

The sessions captured participant's navigational choices, task completion, comments, overall satisfaction ratings, questions and feedback.

FIRST FINDINGS

• Confusion over the DEVOTE page;
• Confusion over selecting NEXT versus scrolling down to the ASSESSMENT page;
• Lack of actionable steps in the BLUEPRINT;
• Long videos and audio explanations;
• Lack of visuals.

JOB RENOVATOR | V 2.0

All usability findings were take into account for version 2.0 and even further developed in version 3.0.

JOB RENOVATOR | V 3.0

ENABLEMENT subcategory under the ASSESSMENT category page.
MY PROFILE icon with direct access to the BLUEPRINT.
MY JOB HEALTH category page.
Pop up screen with info about how the FOCUS subcategory page works.
FOCUS subcategory under the DEVELOPMENT category page.
Whenever the user finishes filling a section, a SECTION COMPLETE page appears. Visuals were introduced, as indicated by usability testing.
PILOT will introduce the solutions found in versions 2.0 and 3.0 on their new products.
BLUEPRINT ― in V 3.0 the user can use the More area to write his thoughts about his own process. V 3.0 features graphical elements to engage the user within the Job Renovator product.
Link to prototype V 3.0.
   © 2017      CLAUDIA HORA